|Optimax Solutions Business Communications|
COMMUNICATION is crucial in business.
Where poor communication exists,
it is generally attributed to poor communication skills by one or both parties.
Often this is not the case. Rather, it is a lack of understanding of key
character attributes that determine optimal communication style between
individuals that is the primary cause of poor communication.
The key elements of a person’s character for communication are tolerance and persuadability. To illustrate this, consider the following two scenarios:
In both of these cases different communication strategies are called for, dependant on character parameters. An understanding of character will result in better communication, less frustration, stress, and better performance results.
Other character parameters that affect communication are People Handling competencies . Many job positions in high technology industries, for example, do not place a high importance on this competency but rather technical expertise. Yet communication and teamwork are still important. A solution to enhance communication and team performance where people handling competencies are low is to encourage other forms of communication such as e-mail. By taking this approach, organizations can. As we stress at Optimax, often it comes back to understanding character and how to maximize the use of this information to create higher performance.